Complaints Procedure

DEVO Portfolio aims to provide a responsive and reliable service. If something has gone wrong, concerns should be raised promptly so they can be reviewed.

How to complain

Send the complaint by email with the complainant's name, contact details, the relevant property or service, a clear description of the issue and the preferred outcome.

Review

The complaint will be considered using the information available. Further details or supporting documents may be requested where needed to understand the concern.

Response

DEVO Portfolio will provide a written response setting out the outcome of the review and any proposed action. If the complainant remains dissatisfied, the response can be reviewed again where additional relevant information is provided.

External rights

This procedure does not remove any legal or regulatory rights that may otherwise be available.

For questions about this page, contact hello@devoportfolio.co.uk.